Industry Solution – Automotive-Mininglamp Technology

Automotive

Customer-Centric, Combining New Models with High-Quality Digital Intelligent Operations.

Pain Points

Public Domain Leads: Expensive and Low Quality

Public domain leads are expensive and low quality, prompting manufacturers to engage in and optimize potential customer development.

Difficulties in Sales Process Management

Managing the sales process is challenging, and customer attrition is common when a salesperson leaves.

High Attrition of Maintenance Customers

Maintenance customers are prone to attrition, and the digitalization of customer retention operations is low.

Insufficient Data Insights

Customer data is scattered across multiple business systems, leading to inadequate application of data insights.

Opaque Offline Sales and Service Processes

The reception process is a black box, leaving managers unable to fully understand the actual communication between employees and customers.

Tailored Solution

An integrated marketing and service tool for managing the entire customer lifecycle

· Attract and retain customers across all channels, consolidating private domain traffic;

· Utilize customer profiles for precise communication and nurturing;

· Seamlessly integrate with the DMS system for transparent and efficient lead management and tracking;

· Refine after-sales service operations to maximize customer asset value.

Assist Automotive Sales Personnel in Closing Deals Faster

· Record and analyze conversations happening on enterprise WeChat and offline stores, building sales analysis models to make the sales conversation process visible and quantifiable;

· Analyze communication content and pace with customers and opportunities, automatically prompting follow-up actions and risk alerts;

· Provide frontline training materials for precise empowerment, enhancing the overall service level of 4S dealership sales.

A Customer-Centric, Refined Marketing System

· Integrate customer IDs across channels to create comprehensive 360-degree customer profiles, empowering both online and offline consumer operations;

· Consolidate customer and vehicle-related data to accurately target customers using model algorithms, enabling precise segmentation, targeted outreach, and automated marketing and services;

· Utilize visual data analysis tools for full-chain attribution to optimize marketing strategies.

Every Employee is equipped with a Personalized Business Assistant

· As a user’s Copilot, Xiaoming can answer various complex questions anytime and anywhere. Additionally, Xiaoming can help users translate and read web page text, create AI-generated art, summarize PDFs, and handle various types of documents. With AIGC capabilities at your fingertips, Xiaoming comprehensively empowers your workflow.

· Collaboration is paramount, and “on the same page” is the core philosophy of Xiaoming Assistant Copilot. By bridging information gaps within the enterprise and leveraging knowledge bases and agents, Xiaoming ensures that all employees operate on the same cognitive level.

Structuring Sales Processes and Building User Profiles

· Lingting records the entire communication process, automatically extracting key information and constructing customer profiles. It summarizes effective communication techniques, enhancing the efficiency of sales consultants and boosting performance.

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Customer Data Platform (CDP + MA)

Fully understand your consumers and unlock the value of private domain data!