Industry Solution – Aesthetic Medicine-Mininglamp Technology

Aesthetic Medicine

Covering the entire marketing process with transparent offline and online operations, fully compatible with existing systems, and enabling multi-channel automated marketing.

Pain Points

Business Expansion Requirements

The industry is moving towards standardized development and brand chain management, which has become an inevitable trend.

Asymmetric Service Information

Asymmetric service information has led aesthetic medical institutions into a vicious cycle of competition.

High Marketing Costs

High marketing costs are severely squeezing profits.

Difficult Monitoring of Violations

Challenges in monitoring attrition and violations, hindering effective team management and empowerment.

Fragmented Data Assets

Vast amounts of data assets are scattered and cannot be managed centrally.

Opaque Offline Sales and Service Processes

The reception process is a black box, making it difficult for managers to fully understand the actual communication between employees and customers.

Tailored Solution

⠐ New Customer Acquisition and Store Traffic

Utilize omnichannel QR codes for customer acquisition, offering 1-on-1 service from beauty consultants, community management, and LBS-based customer operations to significantly increase in-store conversion rates.

⠐ Customer Nurturing and Retention

Use interactive radar to promptly capture customer behaviors and identify the optimal conversion moments. Implement wake-up tasks to remind of potential customer churn and quickly deploy retention strategies.

⠐ Customer Experience Management

Easily collect customer satisfaction with customizable forms. Ensure visibility of the entire customer complaint handling process with enterprise WeChat work orders.

⠐ Transparent Marketing Management

Analyze desensitized online and offline conversation data to gain comprehensive insights into customer needs and drive the sales process from multiple dimensions.

⠐ Customer Data Platform

Integrate customer IDs across channels for a unified profile, aiding strategy development. Predefined tags ensure quick integration with existing systems for immediate use.

⠐ Automated Customer Operations

Use algorithms to target and automate customer engagement, enabling precise, multi-channel, and layered communication.

⠐ Precise Training and Employee Empowerment

Automatically capture and replicate best practices, creating exclusive training materials for aesthetic enterprises to provide real-time and timely employee empowerment.

⠐ Risk Management and Compliance

Utilize conversation quality checks and topic monitoring to proactively warn of customer churn risks, reducing the incidence of customer complaints and employee violations.

AI assistants enable quick access to internal resources and rapid responses to customer inquiries using a knowledge Q&A database. The system extracts customer information from conversations, building profiles for targeted service, boosting employee efficiency and customer satisfaction.

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