Standard Solution-Enterprise Services-Mininglamp Technology

Enterprise Services

Digitalization and Intelligence Introduce New Variables for Business Services.

Pain Points

Opaque Processes

Sales processes lack transparency, making it difficult to implement sales strategies effectively.

Varied Employee Skill Levels

Complex sales processes lead to slow onboarding for new hires.

Inconsistent Insight into Customer Needs

Numerous departments and personnel make understanding customer needs challenging.

Difficult Cross-Department Collaboration

Difficult Cross-Department Collaboration Leads to Low Customer Satisfaction.

Easily Lost Knowledge

Vast amounts of enterprise knowledge are difficult to replicate and easily lost.

Solution Scenarios

Assistant for Frontline Staff

Automatically records the entire business process from leads to payments. With various intelligent capabilities, such as automatic extraction of customer information, it frees employees from tedious data entry, allowing them to focus on more valuable tasks.

Manager’s Cockpit

Reconstructs the opportunity follow-up process and provides multi-dimensional analysis of business processes, customer situations, and employee behaviors. This helps in identifying issues early and adjusting strategies in a timely manner.

Refined Customer Management

Automate tagging to enrich customer information, dynamically update customer behaviors and needs, and build real-time customer insights to establish a comprehensive customer relationship network.

High-Value Customer Engagement

Continuously monitor key conversation information and, combined with customer insights, guide sales to initiate appropriate follow-up actions at different customer stages, effectively advancing the sales process.

Integrated Marketing and Service Management

Digitize and tag the entire process from marketing and sales to service, enabling unified analysis of business conditions.

Unified Multi-Role Information

Unify customer information across multiple roles including sales, pre-sales, implementation, and post-sales, providing seamless service and significantly enhancing the customer experience.

Maximize Knowledge Utilization

Leverage technologies such as artificial intelligence and enterprise graphs to help organizations automatically collect vast amounts of internal and external knowledge. This transforms knowledge into organizational assets, which in turn supports frontline employees, enhancing service professionalism and work efficiency.

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